Return Time Frame
If you need to return an item purchased on our website, you can return it to the address provided to you by our customer service within 30 days of receiving the item.
All returned items can be new and unused or lightly used with no obvious signs of use, with all original tags and labels attached.
*Please contact us before returning the item
Return Fees
If the return is due to our problem (such as incorrect product or product quality issues), we will provide you with a full refund;
If the customer initiates a return for their own reasons (for example: do not like/want the product or order the wrong product/size), the logistics fee (round trip) will be paid by the customer according to the actual logistics fee.
We do not charge consumers a restocking fee
Return address is:
Contact: Lulueye After Service Team
Recipient: Xie Shuang
Room 206 Building 14,Dayuan Industrial Park,First Pingshan Road Xili Street,Nanshan District ShenZhen
Tel: +86 13312964405
Before sending your package back, please ask customer service for the information we need. We will process your return/exchange request within 2 business days. Once your request is approved, an email with the return/exchange address and instructions will be sent to you.
After returning the products, please offer our customer service the information you collect above or add to your account, where you can find a chart to upload the information.
when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Refunds
Once we receive the returned item, we will refund the original payment method of the order. Due to different banking institution policies, Paypal refunds may take 1-2 business days, and credit card refunds within 7 business days to be returned to your bank account
If you have not received the refund within 10 business days, please check your bank account again. Then contact your Paypal or credit card company. It may take some time for the refund to be officially posted. If you have completed all of the above and still have not received the refund, please contact us at service@lulueye.com.
Please Note: we do not refund taxes that paid to customs/destination country at the time of your purchase
Exchange
If you would like to exchange a purchased item, you need to send a request to our customer service at service@lulueye.com within 30 days from the items you received, We will resend the items to you after we receive the package you returned.
You may need to pay delivery fees for both shipments to and from you.
Fair Use
If we notice an unusual pattern of returns or exchange activities from you, we might have to decline any further requests from you. In these circumstances, if you return purchased items to our warehouse, you won’t get refund or exchange items, and we will not cover any loss you may have.
Order Cancellations
Before the product has been a ship, we can arrange an unconditional refund for you. For any order cancellations, you may contact us at the provided contact details. All cancellations will be accepted given orders are not yet dispatched.
Online Service Time: 9:00 am to 5:00 pm PST office hours
Email: service@lulueye.com
Note: Package(s) returned without permission will not be accepted by the warehouse, and we will not be responsible for any loss.
★ Precautions:
1. Only 1 exchange request can be done at a time for the same order.
2. Exchange requests may not be granted if the purchased item is no longer available.
3. The customer shall return the product to the designated address. We will provide you with return information via email. Upon receipt of the return, we will arrange a full refund for you.Normally, the refund will be returned to your account within 3-5 working days.
4. Return orders require that the order number be written on the outside of the package.
5. The item should be intact or without obvious signs of use, and has not been worn, washed, or altered by the customer.
Is this page helpful? If not, please contact our customer service@lulueye.com
